select("sellers",array("seller_user_name" => $login_seller_user_name)); $row_login_seller = $select_login_seller->fetch(); $login_seller_id = $row_login_seller->seller_id; $login_seller_email = $row_login_seller->seller_email; $login_seller_user_name = $row_login_seller->seller_user_name; } $recaptcha_site_key = $row_general_settings->recaptcha_site_key; $recaptcha_secret_key = $row_general_settings->recaptcha_secret_key; if($lang_dir == "right"){ $floatRight = "float-right"; }else{ $floatRight = "float-left"; } // $recaptcha_site_key = ""; // $recaptcha_secret_key = ""; ?> <?= $site_name; ?> - <?= $lang["titles"]["customer_support"]; ?>
select("contact_support"); $row_contact_support = $get_contact_support->fetch(); $contact_email = $row_contact_support->contact_email; $get_meta = $db->select("contact_support_meta",array('language_id' => $siteLanguage)); $row_meta = $get_meta->fetch(); $contact_heading = $row_meta->contact_heading; $contact_desc = $row_meta->contact_desc; ?>

Sorry! You can't submit a support request without logging in first. If you have a general question, please email us at .

">

swal({ type: 'warning', text: 'Opps! You need to be logged in to submit support requests.', timer: 6000, onOpen: function(){ swal.showLoading() } }).then(function(){ // Read more about handling dismissals window.open('login.php','_self') }); "; exit(); }else{ if(!empty($recaptcha_site_key) AND !empty($recaptcha_secret_key)){ $secret_key = "$recaptcha_secret_key"; $response = $input->post('g-recaptcha-response'); $remote_ip = $_SERVER['REMOTE_ADDR']; $url = file_get_contents("https://www.google.com/recaptcha/api/siteverify?secret=$secret_key&response=$response&remoteip=$remote_ip"); $result = json_decode($url, TRUE); }else{ $result['success'] = 1; } if($result["success"] == 1 ){ $enquiry_type = $input->post('enquiry_type'); $subject = $input->post('subject'); $message = $input->post('message'); if($enquiry_type == 1 or $enquiry_type == 2){ $order_number = $input->post('order_number'); $order_rule = $input->post('user_role'); }else{ $order_number = ""; $order_rule = ""; } $file = $_FILES['file']['name']; $file_tmp = $_FILES['file']['tmp_name']; $allowed = array('jpeg','jpg','gif','png','tif','avi','mpeg','mpg','mov','rm','3gp','flv','mp4', 'zip','rar','mp3','wav','txt'); $file_extension = pathinfo($file, PATHINFO_EXTENSION); if(!in_array($file_extension,$allowed) & !empty($file)){ echo ""; }else{ if(!empty($file)){ $file = pathinfo($file, PATHINFO_FILENAME); $file = $file."_".time().".$file_extension"; uploadToS3("ticket_files/$file",$file_tmp); }else{ $file = ""; } $isS3 = $enable_s3; $number = mt_rand(); $date = date("h:i M d, Y"); $insert_support_ticket = $db->insert("support_tickets",array("enquiry_id" => $enquiry_type,"number"=>$number,"sender_id" => $login_seller_id,"subject" => $subject,"message" => $message,"order_number" => $order_number,"order_rule" => $order_rule,"attachment" => $file,"date" => $date,"isS3" => $isS3,"status" => 'open')); if($insert_support_ticket){ $get_enquiry_types = $db->select("enquiry_types",array("enquiry_id" => $enquiry_id)); $row_enquiry_types = $get_enquiry_types->fetch(); $enquiry_title = $row_enquiry_types->enquiry_title; // Send Email To Admin Code Starts $data = []; $data['template'] = "customer_support"; $data['to'] = $contact_email; $data['subject'] = $subject; $data['user_name'] = ""; $data['seller_user_name'] = $login_seller_user_name; $data['seller_email'] = $login_seller_email; $data['enquiry_title'] = $enquiry_title; $data['message'] = $message; $data['attachment'] = $file; send_mail($data); // Send Email To Admin Code Ends /// Send Email To Sender Code Starts $data = []; $data['template'] = "customer_support_2"; $data['to'] = $login_seller_email; $data['subject'] = "$site_name - Your Message has been received."; $data['user_name'] = $login_seller_user_name; send_mail($data); /// Send Email To Sender Code Ends echo " "; } } }else{ echo " "; } } } ?>